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Account and purchases

Can I ask for a refund for a purchase?

In-game purchases are processed by Google Play or the App Store, and refund requests follow those stores' rules.

Payments for purchases in our games are collected by the store, so refund requests go directly to the store.

Google Play

  • In the Google Play app, tap your profile icon, open Payments & subscriptions → Budget & history, find the order and request a refund.
  • You can also open your order history at play.google.com and submit a request there.

App Store

  • Sign in at reportaproblem.apple.com with your Apple account, choose the purchase and use Request a refund.

Good to know

  • The store decides on refunds, and time limits differ by store.
  • A refunded item may be removed from the game.
  • If you see a wrong or duplicate charge, also let us know through the support form and include the order number.

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