Account and purchases
How do I restore my purchases?
If you reinstalled a game or moved to a new device, you can get your permanent purchases back through your store account.
Eduki hau oraindik ez dago zure hizkuntzan; horregatik, hizkuntza honetan erakusten da: ingelesa.
Permanent purchases (for example removing ads or unlocking a pack) are tied to the store account you used to buy them.
Steps
- Make sure your device is signed in with the Google Play or App Store account you used for the purchase.
- Open the game and look for Restore purchases in the settings menu.
- If there is no such option, close and reopen the game; many games check purchases automatically on launch.
Still missing?
- You may be signed in with a different store account. Check the email address on your purchase receipt.
- Spent in-game currency and consumed items cannot be restored; only permanent items come back.
- If the problem continues, write to us with the support form below and include the order number from your store receipt.