Can I ask for a refund for a purchase?

Payments for purchases in our games are collected by the store, so refund requests go directly to the store.

Google Play

• In the Google Play app, tap your profile icon, open Payments & subscriptions → Budget & history, find the order and request a refund.
• You can also open your order history at play.google.com and submit a request there.

App Store

• Sign in at reportaproblem.apple.com with your Apple account, choose the purchase and use Request a refund.

Good to know

• The store decides on refunds, and time limits differ by store.
• A refunded item may be removed from the game.
• If you see a wrong or duplicate charge, also let us know through the support form and include the order number.