Ruka hadi maudhui
Lesily

Chagua lugha

Menyu

Account and purchases

How do I restore my purchases?

If you reinstalled a game or moved to a new device, you can get your permanent purchases back through your store account.

Maudhui haya bado hayapatikani katika lugha yako, kwa hivyo yanaonyeshwa kwa Kiingereza.

Permanent purchases (for example removing ads or unlocking a pack) are tied to the store account you used to buy them.

Steps

  1. Make sure your device is signed in with the Google Play or App Store account you used for the purchase.
  2. Open the game and look for Restore purchases in the settings menu.
  3. If there is no such option, close and reopen the game; many games check purchases automatically on launch.

Still missing?

  • You may be signed in with a different store account. Check the email address on your purchase receipt.
  • Spent in-game currency and consumed items cannot be restored; only permanent items come back.
  • If the problem continues, write to us with the support form below and include the order number from your store receipt.

Rudi kwenye kituo cha usaidizi

Bado unahitaji usaidizi?

Wasiliana na timu ya usaidizi

Mapendeleo ya vidakuzi

Tunatumia vidakuzi ambavyo tovuti inahitaji ili kufanya kazi, na vidakuzi vya hiari vinavyokumbuka chaguo zako. Takwimu zetu za wageni hazitumii vidakuzi na hazikutambulishi.

Muhimu

Usalama na chaguo lako kuhusu vidakuzi, pamoja na hali ya promosheni isiyo na kitambulisho kwa kipindi hiki cha kivinjari pekee (promosheni ulizoziona au kuzifunga). Tovuti haiwezi kufanya kazi ipasavyo bila hivyo.

Huwashwa kila wakati

Mapendeleo

Hukumbuka lugha yako na huhifadhi hali ya promosheni kwa mwaka mmoja, ili promosheni ulizoziona au kuzifunga zisijitokeze tena katika ziara zijazo.

Takwimu

Huhesabu matembeleo bila vidakuzi wala vitambulisho binafsi ili tuweze kuboresha tovuti.