Account and purchases
Can I ask for a refund for a purchase?
In-game purchases are processed by Google Play or the App Store, and refund requests follow those stores' rules.
Lokhu okuqukethwe akukatholakali olimini lwakho okwamanje, ngakho kuboniswa nge-i-English.
Payments for purchases in our games are collected by the store, so refund requests go directly to the store.
Google Play
- In the Google Play app, tap your profile icon, open Payments & subscriptions → Budget & history, find the order and request a refund.
- You can also open your order history at play.google.com and submit a request there.
App Store
- Sign in at reportaproblem.apple.com with your Apple account, choose the purchase and use Request a refund.
Good to know
- The store decides on refunds, and time limits differ by store.
- A refunded item may be removed from the game.
- If you see a wrong or duplicate charge, also let us know through the support form and include the order number.