Purchase and refund policy

Effective date: October 16, 2026

This policy applies to in-app purchases in Lesily Studio games ("Games").

1. How purchases work

All payments are taken by Google Play or the Apple App Store. The store handles the sales contract, payment and invoicing. Prices, including taxes, are shown in the store window before you buy. Your card details are never shared with us.

2. Digital content and right of withdrawal

In-app purchases are digital content delivered immediately (coins, gems, ad removal, etc.). Because delivery starts with your purchase confirmation, under EU and Turkish consumer law the right of withdrawal generally does not apply to this content. The store's purchase screen informs you of this. This does not remove the refund options below or your statutory rights.

3. Requesting a refund

Refunds are decided by the store that took the payment, under its own rules.

Google Play

• Within 48 hours of purchase you can request a refund directly from Google Play: play.google.com > Account > Order history > Report a problem.
• After that, write to us; we may review your request and issue a refund where appropriate.

Apple App Store

• Refunds can only be issued by Apple: https://reportaproblem.apple.com

4. My purchase did not arrive

If you paid but the item did not appear in the Game:

1. Check your internet connection and restart the Game. Pending purchases are completed automatically on start-up.
2. For permanent items (e.g. ad removal), use the Restore Purchases button in the Game.
3. If the problem continues, write to contact@lesily.com with the order number from the store's receipt (Google: GPA.xxxx).

5. Lost progress

Game progress is stored on your device. We may not be able to restore consumable items (coins, gems, etc.) lost by uninstalling, changing device or erasing data. Permanent purchases are tied to your store account and can be restored.

6. Purchases by children

Parents can manage purchase permissions on their devices:

• Google Play: Settings > Family > Require authentication for purchases
• Apple: Screen Time > Content & Privacy Restrictions

If you believe your child made a purchase without your permission, use the store's refund process or write to us.

7. Contact

Lesily Studio — contact@lesily.com