Account and purchases
How do I restore my purchases?
If you reinstalled a game or moved to a new device, you can get your permanent purchases back through your store account.
Энэ агуулга таны хэл дээр одоогоор байхгүй тул англи хэлээр харуулж байна.
Permanent purchases (for example removing ads or unlocking a pack) are tied to the store account you used to buy them.
Steps
- Make sure your device is signed in with the Google Play or App Store account you used for the purchase.
- Open the game and look for Restore purchases in the settings menu.
- If there is no such option, close and reopen the game; many games check purchases automatically on launch.
Still missing?
- You may be signed in with a different store account. Check the email address on your purchase receipt.
- Spent in-game currency and consumed items cannot be restored; only permanent items come back.
- If the problem continues, write to us with the support form below and include the order number from your store receipt.