Ruka hadi maudhui
Lesily

Chagua lugha

Menyu

Technical issues

The game won't start or keeps closing

Most launch and crash problems are fixed by updating, restarting and freeing up storage.

Maudhui haya bado hayapatikani katika lugha yako, kwa hivyo yanaonyeshwa kwa Kiingereza.

Try these steps in order and reopen the game after each one.

  1. Update the game: Open the game's store page and install any available update.
  2. Restart your device: This closes processes stuck in the background.
  3. Free up storage: Keep at least 1–2 GB of free space on the device.
  4. Update the operating system: Check for system updates in your settings.
  5. Clear the cache (Android): Settings → Apps → the game → Storage → Clear cache. Do not use Clear data; it can delete progress.
  6. Reinstall: As a last resort, delete and reinstall the game. First make sure your progress is linked to an account.

If the problem continues, use the support form and tell us your device model, operating system version and when the problem started.

Rudi kwenye kituo cha usaidizi

Bado unahitaji usaidizi?

Wasiliana na timu ya usaidizi

Mapendeleo ya vidakuzi

Tunatumia vidakuzi ambavyo tovuti inahitaji ili kufanya kazi, na vidakuzi vya hiari vinavyokumbuka chaguo zako. Takwimu zetu za wageni hazitumii vidakuzi na hazikutambulishi.

Muhimu

Usalama na chaguo lako kuhusu vidakuzi, pamoja na hali ya promosheni isiyo na kitambulisho kwa kipindi hiki cha kivinjari pekee (promosheni ulizoziona au kuzifunga). Tovuti haiwezi kufanya kazi ipasavyo bila hivyo.

Huwashwa kila wakati

Mapendeleo

Hukumbuka lugha yako na huhifadhi hali ya promosheni kwa mwaka mmoja, ili promosheni ulizoziona au kuzifunga zisijitokeze tena katika ziara zijazo.

Takwimu

Huhesabu matembeleo bila vidakuzi wala vitambulisho binafsi ili tuweze kuboresha tovuti.