Technical issues
I get a connection error
Connection errors are usually caused by a network change, a weak signal or the device's date and time settings.
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Quick checks
- Switch between Wi-Fi and mobile data and reopen the game.
- Turn airplane mode on for a few seconds, then off.
- Confirm the internet works in another app.
- Set your device's date and time to automatic; a wrong clock can block secure connections.
- If you use a VPN, ad blocker or private DNS, turn it off temporarily and try again.
Still can't connect?
Take a screenshot of the error message and send it through the support form. Telling us which network you were on (home Wi-Fi, mobile data, school or work network) speeds up the investigation.