Technical issues
The game won't start or keeps closing
Most launch and crash problems are fixed by updating, restarting and freeing up storage.
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Try these steps in order and reopen the game after each one.
- Update the game: Open the game's store page and install any available update.
- Restart your device: This closes processes stuck in the background.
- Free up storage: Keep at least 1–2 GB of free space on the device.
- Update the operating system: Check for system updates in your settings.
- Clear the cache (Android): Settings → Apps → the game → Storage → Clear cache. Do not use Clear data; it can delete progress.
- Reinstall: As a last resort, delete and reinstall the game. First make sure your progress is linked to an account.
If the problem continues, use the support form and tell us your device model, operating system version and when the problem started.